Skip to content

Business East Hants

  • X This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here
Sign in | Join | Contact us
You are here: Home > News > Alton College introduces Customer Service Apprenticeships

Alton College introduces Customer Service Apprenticeships

Tuesday 31st January 2012





Alton College is delighted to announce the introduction of Customer Service Apprenticeships offered at NVQ Level 2 Intermediate and NVQ Level 3 Advanced.

Customer Service is at the heart of all businesses across a range of industries and in this demanding climate it is crucial that employers provide excellent Customer Service in order to succeed and grow to achieve a competitive edge.

Training is Government funded with the aim to provide a high quality, work based route for individuals in the skills that employers need for their business. Small businesses enjoy the added incentive of £1500 to take on an apprentice.

Training apprentices can be more cost effective than hiring skilled staff, leading to reduced overall training and recruitment costs.  The apprenticeship programme at Alton College has been designed to help employees reach a high level of competence and performance.

Apprenticeships combine on-the-job training with day release at Alton College to gain the appropriate nationally recognised NVQ qualification.

In East Hampshire, there has been an over 50% increase in the number of people beginning apprenticeships over the last academic year, with 280 people taking up places in 2009-10 rising to 430 for the year 2010-11.


Photo: Damian Hinds and Sara Russell, Vice Principal Curriculum, Quality and Organisation Development in the Alton College Nursery who are also employer to one of the apprentices.

Damian Hinds, MP for East Hampshire, welcomed the Government’s action to support more apprenticeship places and opportunities for young people and commented that:

“Making the transition from education to work is one of the most crucial moments in a young person’s life. These new apprenticeship courses represent a terrific opportunity by Alton College for students to build experience and work habits which will serve them throughout their careers.

“I am especially supportive of the programme being focused on customer service. In many local industries there is a growing demand for people with these skills. Tourism and hospitality, for example, is a vital part of our economy in Hampshire. It generates £2.7 billion per year and provides the equivalent of 65,000 full time jobs and still it has great opportunities to grow.”

“Apprenticeships have a central role to play in introducing young people to new industries and opening up real career paths and I am sure this new course will be a great success.”


Christine Burkie, Apprenticeship and Training Manager said, “Alton College is very confident that this scheme will grow. Positive feedback to date shows us it brings real results to both employer and employee.”


Further apprenticeships are available in Management, Team Leadership, Health and Social Care and Children and Young People’s Workforce. The College also delivers bespoke training packages to employers and employees on request, for example in improving business and management skills.


For further information please contact Christine Burkie, Apprenticeship and Training Manager at Alton College on 01420 592210